DevOps, ITSM, ITIL, SRE & Machine Learning/AI w/ Sinead Glynn, IBM

Sinead Glynn of IBM discusses a couple of trends in cloud service management. How does DevOps, ITIL, ITSM, SRE, as well as Machine Learning and AI factor into this. Hybrid cloud versus multi-cloud. Sinead has a great catbird seat to observe all of these changes. It is an exciting time to be in Ops and Sinead gives us a peek inside.