Effective incident reporting: the missing gem in the good security toolbox?

Any dictionary will help determine the difference between ‘data’, ‘information’ and ‘intelligence’, and there are many different types of each. They can all contribute to what is defined as an ‘incident’ so often the starting point for generating the attention of security personnel. So how well do we understand the importance of ‘incident reporting’? What constitutes a good incident report, and what complicates it? We know that sometimes language is an issue, and sometimes resources, sometime...