Thinking again about Convergence: is the problem the people rather than the technology?

There is something obvious about stating that converging technologies is to the benefit of the business. In a previous webinar we examined some of the challenges that ESRM faces, here we specifically look at the role of people, specifically how critical soft skills are in making a converged approach work. There has been a lack of attention to a blueprint as to how humans might best optimise effective technology integration and some at least are floundering. This should not be surprising, afte...