She's a Chameleon When it Comes to Rapport

In this episode, Katie Cassidy joins Bridget Stuart to talk about the power of communication beyond words—and how simple tools like mirroring and matching can change everything in your client relationships. Katie shares how she uses body language, vocal tone, and empathy to build trust, create comfort, and guide clients through emotionally charged decisions. With a background in both civil engineering and military service, Katie brings a practical and grounded perspective to one of the most overlooked skills in real estate: nonverbal connection. Episode Highlights How mirroring and matching help clients feel seen, heard, and safe Why body language is a silent but powerful tool in building rapport What it means to create emotional comfort before offering real estate solutions How to center yourself before appointments for better outcomes Ways to build trust and connection across a full transaction Guest: Katie Cassidy Katie Cassidy is a Realtor based in Asheville, North Carolina, known for her grounded, empathetic approach to communication. With a background in civil engineering and military service, she brings a unique lens to rapport-building, negotiation, and people-first service. Katie’s work emphasizes the importance of mirroring, emotional awareness, and connection to guide clients with calm and clarity throughout the buying and selling process. Connect with Katie: Facebook: @Katie-Cassidy-Realtor Website: www.peakpropertiesnc.com Zillow: @KatieC28803 Host: Bridget Ann Stuart Bridget Ann Stuart is an executive strategic performance real estate coach and host of The Inner Estate podcast. With 27 years in the business, she’s known for her deep commitment to personal development, business mindset, and helping real estate professionals grow with purpose. Connect with Bridget: Instagram: @therealbridgetstuart Facebook: @TheRealBridgetStuart LinkedIn: Bridget Ann Stuart Interested in being a guest on The Inner Estate? I would love to hear your story. You can view available dates and request to join the show here: calendly.com/theinnerestatepodcast