Why Soft Skills Still Win in Sales

In this episode of The Inner Estate, Bridget Stuart sits down with real estate coach Bill Crespo for a timely conversation on the future of sales. Together, they explore the often-overlooked power of soft sales skills—like empathy, versatility, and personality awareness—and how these tools remain irreplaceable even as AI continues to reshape the industry. Bill opens up about the shift from vague goal-setting to hitting precise targets, and why constructive criticism and continuous learning are the secrets to sustainable success.  Key topics: How empathy and emotional intelligence drive real client connection Why AI can't replace human connection in sales The importance of soft sales skills in today’s competitive market Using personality types to improve communication and conversion The value of continuous learning to stay relevant in sales Why face-to-face communication still matters in the digital age Follow The Inner Estate for more heart-forward business conversations. For more about Bill Crespo: Website: thecrespogroup.com Facebook: thecrespogroup Instagram: @bill_crespo