466 Episodes

  1. Beyond the hype: Practical advice on building a platform

    Published: 9/26/2019

  2. Close.com's Steli Efti on balancing competition and collaboration in sales

    Published: 9/19/2019

  3. Human-Centered Design Network's Gerry Scullion on inclusive architecture

    Published: 9/12/2019

  4. Intercom on Product 5: Rise of the “keyboard-first” generation

    Published: 9/5/2019

  5. Everything we’ve learned about scaling sales

    Published: 8/29/2019

  6. Intercom’s Jonathon Colman on why content designers should do less

    Published: 8/22/2019

  7. Lean UX author Jeff Gothelf on why design must have a seat at the table

    Published: 8/15/2019

  8. Slack’s Lane Collins on radical convenience in the customer experience

    Published: 8/8/2019

  9. Brex's Michael Tannenbaum on fintech growth strategies

    Published: 8/1/2019

  10. Intercom on Product: The principles behind how we build

    Published: 7/25/2019

  11. New Relic's Mark Weitzel on creating open developer communities

    Published: 7/18/2019

  12. HubSpot’s Michael Redbord on staying in touch with your customers as you scale

    Published: 7/11/2019

  13. Josh Seiden on why your product team should focus on outcome vs. output

    Published: 7/4/2019

  14. Intercom on Product: The most valuable meetings for building product

    Published: 6/27/2019

  15. Slack’s Ceci Stallsmith on marketing your product platform

    Published: 6/19/2019

  16. Box’s Jeetu Patel on becoming a platform company

    Published: 6/13/2019

  17. Building apps to expand your product’s reach, with MadKudu's Liam Boogar-Azoulay

    Published: 6/6/2019

  18. Intercom on Product: How we unlock the power of feedback

    Published: 5/30/2019

  19. Measuring the voice of the customer with Wootric's Deepa Subramanian

    Published: 5/23/2019

  20. The story behind building Product Tours

    Published: 5/16/2019

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com